FAQ | My Site

Do you have a return and refund policy?

At present, we do not accept returns or offer refunds for our products. We ensure the quality of our mugs before shipping, but if you have any concerns about your order, please contact us at mugsandmaya.keepsake@gmail.com.

Do you offer customization for your mugs?

We don't offer customization options as our mugs are designed to be aesthetically pleasing right out of the box. Each mug is a work of art in itself, eliminating the need for further personalization.

Do you offer wholesale options?

We don't currently offer wholesale options. However, we do provide excellent deals when you purchase our mugs in pairs, which is great for small-scale bulk buying.

What is your shipping policy?

We currently offer domestic shipping within India through BlueDart. Delivery times may vary depending on your location. For more specific information about delivery to your area, please check our shipping policy page.

Are your mugs sold individually or only in pairs?

While we offer great deals on pairs, you can also purchase our mugs individually. However, buying in pairs often provides better value.

What payment methods do you accept?

We accept online payments through UPI (Unified Payments Interface).

How can I contact you if I have questions or issues with my order?

For any questions or concerns about your order, please email us at mugsandmaya.keepsake@gmail.com. We strive to respond to all inquiries as quickly as possible.

What types of mugs do you sell?

We specialize in aesthetic ceramic mugs that are designed to add a touch of elegance to your daily coffee or tea ritual. Our mugs are carefully crafted to be both visually appealing and functional.

What material are your mugs made from?

All our mugs are made from high-quality ceramic, ensuring durability and a premium feel.

How do I care for my ceramic mug to ensure it lasts longer?

To keep your mug in the best condition, we recommend hand washing with mild soap and warm water. Avoid using abrasive cleaning materials and sudden temperature changes to prevent cracking or chipping. ShareRewrite

Are your mugs dishwasher and microwave safe?

Yes, our ceramic mugs are generally safe for use in dishwashers and microwaves. However, we recommend hand washing and avoiding extreme temperature changes to prolong the life and appearance of your mug.

Can I buy mugs in pairs?

Absolutely! We encourage buying our mugs in pairs. In fact, we offer great deals when you purchase two mugs together, making it perfect for couples or as a thoughtful gift.

Do you offer gift wrapping or special packaging?

While our standard packaging is designed to protect your mugs during shipping, we can offer special packaging upon request. If you'd like gift wrapping or special packaging, please let us know when placing your order.